Physical Address
Cnr Trematon & Lascelles Streets, Athlone, Cape Town, 7760
Postal Address
P.O. Box 134, Athlone, 7760
Call Centre
Tel: 0860 104 117
Contact Centre Hours: 08h30 – 16h00
Saturdays & Public Holidays: Contact Centre Closed
Emergency Service Provider – Netcare 911
Tel: 082 911
Email: customer.service@netcare.co.za
Contact Centre Hours: 08h30 – 16h00
Hospital Authorisation & Enquiries – Medscheme
Tel: 0860 33 33 87 / 0861 100 220 | Fax: 021 466 1913
Email: samwumed.authorisations@medscheme.co.za
Contact Centre Hours
Monday to Friday: 08h30 -16h00
Pharmacy Benefit Management & Enquiries – Medscheme
Tel: 0860 33 33 87 / 0861 100 220
Email: samwumedcmm@medscheme.co.za
Contact Centre Hours
Monday to Friday: 08h30 -16h00
Maternity Services Provider – Tshela Healthcare
Tel: 021 003 0256
Email: samwumed@tshela.co.za
Dental Service Provider – DENIS
Tel: 0860 104 932
Email: customercare@denis.co.za
Optometry Service Provider – Preferred Provider Negotiator (PPN)
Tel: 041 065 0650
Email: Info@ppn.co.za
HIV Management Programme Registrations & Enquiries – Aid for AIDS
Tel: 0860 100 646 / 021 466 1700 | Fax: 0800 600773 / 021 466 1701
Email: afa@afadm.co.za
Contact Centre Hours
Monday to Friday: 08h00 – 17h00
Chronic Medication Registration & Enquiries – Medscheme
Tel: 0860 33 33 87 / 0861 100 220
Email: samwumedcmm@medscheme.co.za
Contact Centre Hours
Monday to Friday: 08h30 – 16h00
GENERAL ENQUIRIES – MEDSCHEME
Tel: 086 111 2666
Monday to Friday: 08h00 – 17h00
FRAUD CONTACT DETAILS
Tel: 082 450 9539
Email: fraudreport@qforensic.co.za
Gauteng
Pretoria
Nedbank Plaza
Ground Floor
Shop 17
175 Steve Biko Street
Arcadia
Pretoria
0083
Roodepoort
Flora Centre
Flora Centre Entrance 2
Shop 21 & 22
Cnr Ontdekkers & Conrad Road
Florida North
Roodepoort
1708
Vereeniging
32 Grey Avenue
Vereeniging
1930
North West
Klerksdorp
Medicover Building
Shop 11
22 Knowles street
Wilkoppies
Klerksdorp
2570
Lifestyle Square
Shop 23
Beyers Naude Drive
Rustenburg
0300
Northern Cape
North Cape Mall
Kameeldoring Plein Building
Limpopo
Checkers Centre
Kwazulu-Natal
14/36 Silver Oaks Office Park
Park Lane Shopping Centre
Eastern Cape
Unit 5
Block 6
Greenacres Office Park
2nd Avenue
Newton Park
Port Elizabeth
6045
Western Cape
Shop 6
45 Church Street
Worcester
6849
Free State
Middestad Centre
Mpumalanga
Centre Mall
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