What some of our customers think of us
I just would like to praise and compliment Ronell on the excellent service she has provided to me over the years.
She really understands what service is and has many times gone out of her way to assist me, explain things to me and to help me with any difficult queries.
She has never even hesitated to assist me with the very small enquiries.
I really am lacking the words right now but you should be EXTREMELY proud to have somebody like this on your team.
I hope that you and your seniors will reward her for her excellent service.
Kind Regards
Kim
Herewith I would like to express my sincere gratitude to a wonderful Operations Call Center Agent, who rendered an excellent service to me today. It's been such a pleasure to have been assisted by you regarding my query about a claim that has been rejected. You went above and beyond to meet me at the point of my need. You do not hesitate to take the time to look into my problem/concern. I am Highly Satisfied with the outcome/resolution of my query and call. May God Bless you with good health and give you the desire of your heart as you live for His Glory. May you have a wonderful day further.
Candice Robertson
I regret to inform you that my mother Thelma Rhode passed away peacefully on Saturday 27 April 2024 at 16:06. I would like to take this opportunity to thank each and every one of the medical aid staff, who under constant pressure from my side, the nursing agency’s side and from Jodi Solomons (from SAMWUMED), managed to get authorisation for my mother’s well-needed care during her illness.
We as a family greatly appreciate it.
Jodi Solomons, we cannot thank you enough for the pressure from within the SAMWUMED organisation you created for our benefit. We thank you so much.
We are forever grateful.
My mom passed away so peacefully. We could have not prayed for a more peaceful passing. She is now safe in the arms of Jesus. Thank you all (my mother’s angels). May God bless you and keep you safe from harm.
All our love and best wishes.
We as a family greatly appreciate it.
Jodi Solomons, we cannot thank you enough for the pressure from within the SAMWUMED organisation you created for our benefit. We thank you so much.
We are forever grateful.
My mom passed away so peacefully. We could have not prayed for a more peaceful passing. She is now safe in the arms of Jesus. Thank you all (my mother’s angels). May God bless you and keep you safe from harm.
All our love and best wishes.
Michael Rhode and family
After being with LA Health for 6 months and after being with you guys for 4 years, I can safely say I am sorry for all the grief I gave you. My family and I will be back for the new year.
Thato Ditebogo Maswabi
Good morning SAMWUMED.
Got a call this morning from a lady named Mariam, I didn’t get her surname though… Anyway she was very friendly , kind, helpful and understanding. The way she spoke to me in a caring way made me change my mind about SAMWUMED, so you guys must actually thank her. She sorted out all the issues I had and informed me that I am covered for maternity from SAMWUMED. So now I can schedule my appointment with the gynecologist and my stress has come to an end, than you so so much Mariam, I really appreciate your effort and SAMWUMED needs more people like you.
Anonymous
Mrs Mlambo asked to thank you for the quick response and being so helpful. One of your service consultants by the name of Percy did call her and he was so helpful and kind. Thank you again.
Prundence Thenjiwe Ndunge
Good Day.
Vanessa thank you very much for the excellent service I received from you today.
I phoned earlier and I received a below par service. I was informed that my request for a remittance can’t be faxed. On the second call you answered the phone (Ref: 718695677). Very polite and kind, I noticed you called me by my beautiful name and not sir.
You went the extra mile by listening to my problem, analysing my need, developing a plan and letting me know that you are willing to help me.
Thank you once again. Keep on doing the hard work. Someone will notice it, please use this e-mail as evidence of your talents.
Kind Regards
Harrison Smith
Hi Madam,
You and I discussed my queries today at 10h30 and you confirmed my perception and experience that I am yet to receive better service with any other Medical Aid than I received from you this morning. Well done SAMWUMED for recognising talent and appointing someone like Vatishwa!
Wow, I am really blown away by your efficiency and service par excellence. You were very helpful, dealt with my issues very competently and you even had knowledge of SARS / Social Development and Maintenance requirements above those expected to know. Thanks very much for such friendly service and being a wonderful brand ambassador for SAMWUMED. May you continue to grow in the company and being a blessing to many other SAMWUMED clients. I hope you will be recognised by your employer for commendation or some sort of reward. Keep up the good work sister.
Warm regards,
Superintendent SP Phillips
Allow me to appreciate what your guys have done. They were so helpful and kind. I am so proud to be a member of SAMWUMED because of people like them who always go extra mile to assist us as clients. May God bless and protect them and their family. They did add my daughter. They sent me a letter of certificate confirming that. May you pass my appreciation to Percy Mthembu, Hlakaniphani
Ngidi , Lulama and Thami. Our medical aid company should be proud to have them as their face.
Sizakele Mdima
Best medical aid for the people!
Katlego David M. Lesolang
Dear Case Officer
I hereby express my utmost gratitude for reconsidering this matter and reversing your previous stance by granting authorisation for my wife’s much needed procedure. The port and line were removed last Monday. We are very grateful for this.
Furthermore, I am extending my pleasure to have been assisted by one of your staff members with the name, Janine Fortuin. She’s absolutely great. Kept me abreast of my matter and gave me follow-up calls, all the time she’s been assisting me. She is a great asset to SAMWUMED. I hope that her diligence and professionalism will take her to higher levels at the fund.
Kind regards
Ivan Mongaile
