We welcome our new members into our family. You made the right decision joining SAMWUMED.
We want you to Stay & Enjoy your medical aid. We have prepared this Useful Pack to help you to understand your way around your Scheme in the coming days.
- UNDERSTAND YOU BENEFITS
Now that you are a member, know that you have many Benefits to cover many of your healthcare needs. But it is important for you to understand your Benefits so that you may use them wisely.
We have the following resources to help you to understand your Benefits better:
- SAMWUMED Website
Our Website is full of useful and educational information. You will find everything you need including: – Benefits (broken down), Service Provider Lists or Networks such as, Doctors, Hospitals, Pharmacies, Benefits Brochures & Video’s, Frequently Asked Questions and a comprehensive list of important Scheme contact details.
Most of the information on our website can be downloaded for printing or storing for use at your own convenience.
The Website is convenient as there is no waiting time or queuing.
- SAMWUMED Mobile App
The Mobile App is designed to make your life easier. It allows you to have all critical information at the palm of your hand. There is no waiting time or queuing.
The App allows you to check your Benefits, Claims and Tax Certificate, amongst others, from your phone, laptop, desktop or other digital devise.
You can download the App via the website: www.samwumed.org or Google Play Store.
- REACH OUT TO US
In cases where you need to engage or talk to us, you can use any of our many platforms to reach us:
- Website Chat
The Website Chat allows you to engage with us in real time via email message during normal operating hours. After hours, you can leave a message, and we will respond to you the following day.
- Website Voice Call
Within the Webchat, you can also choose to speak to any of our Agents through a Voice Call using your Computer.
Click here for more details on how it works.