An exciting position has become available at our Head Office in Cape Town. Suitably qualified applicants who possess the requirements listed below are encouraged to apply. SAMWUMED is committed to transformation in Southern Africa.
PURPOSE OF THE JOB
To assist with receiving and dealing with calls in the Call Centre. Provide personalized service to our customers and service providers. To make sure their queries are resolved in a single contact.
KEY PERFORMANCE AREAS WILL INCLUDE, BUT NOT LIMITED TO:
- Receive and handle general inquiries and queries received in the Call Centre.
- Answer 80% of calls within 20 seconds.
- Receive and handle 100 – 120 calls per day.
- 100% accurate logging of query while on the call or during the wrap up time.
- Attending Walk in and correspondence queries.
- Ensure that queries are referred to the Call Centre Team Leader.
QUALIFICATIONS, EXPERIENCE AND SKILLS
The following are minimum requirements for the position:
- Minimum Matric/Senior Certificate or relevant NQF level 4 qualification.
- 2- 3 years call centre and claims experience in a medical environment.
- Proficient in Sotho and Setswana will be advantageous.
- Knowledge of medical aid administration systems.
- Call Centre Knowledge in a Client and Service environment.
- Good communication and interpersonal skills are essential.
- Computer literacy is essential.
COMPETENCIES
- Adaptability (in a constant changing environment).
- Professional and solution focused.
- Accountable, responsible and ownership approach.
- Organised and attentive to detail.
- Work under pressure and meet deadlines.
- Multi-task and prioritise.
- Customer centric and results driven orientated.
- Excellent Communication both written and verbal.
- Excellent interpersonal skills including high ethical standards.
- Ability to take initiative and be proactive.
Persons interested in applying for the above position are requested to forward a comprehensive CV recruitment@samwumed.org. Persons with disabilities are encouraged to apply.
The Closing date for applications is Monday 16 September 2024
The Scheme reserves the right not to make an appointment. Should you not hear from us within two weeks of the closing date, please regard your application as unsuccessful.
Disclaimer:
Your personal data submitted will be dealt with on a strictly confidential and discreet basis and processed in relation to this job application and will be stored and processed securely in accordance with our data information policy and procedures. By submitting an application, you agree to your data being used, stored and processed for the purpose of recruitment.
