Ensure that the scheme is duly registered in terms of the Medical Schemes Act 131 of 1998. Only entities that are registered by the Council of Medical Scheme (CMS) can do the business of a medical scheme. The names addresses and telephone numbers of all registered schemes are published on the website of the Council for Medical Schemes. The address is: http://www.medicalschemes.com/MedicalSchemes.aspx.
If you do employ the services of an agent, broker (intermediary), ensure that he/she has been accredited by the Council for Medical Schemes (CMS). To ascertain whether a broker has been accredited, prospective members should insist that brokers produce proof of accreditation with Council and/or verify the broker accreditation status on: http://www.medicalschemes.com/AccreditedBrokers.aspx